ONLINE REPUTATION MANAGEMENT

Social Media is two-way communication platform. Whereby content is created & shared, on the other side, your audience will share their views and opinions about you, your services / products.

Social Media has indeed given a voice to the people. It has also become very important for brands to listen to the voice of the customer all the time, and control it before it damages reputation.

A single angry / dissatisfied customer speaking negatively about you can cause a lot of damage to your reputation, as on social media, content snowballs and gathers momentum very quickly. And if you are not proactively listening to your customers online then things will get out of hand soon.

If you are a brand / company that caters to masses and have a nationwide or worldwide presence, then social listening becomes even more important because of the sheer volume of conversation that takes place. We understand how important Social Listening and Reputation Management are for the success of your brand.

How do we execute?

• We use different online tools to listen to customer conversations all the time whenever / whatever they discuss about you, your products / services
• We take part in such conversations, and try to salvage situation / protect reputation
• If there is a disgruntled customer, we will pass details to your customer services team who can take it up on priority
• We reply to comments on your social media pages and profiles
• If a customer enquiries about your products / services, we immediately pass it to your sales team